FREQUENTLY ASKED QUESTIONS
Are you a barber shop?
Sort of, but not exactly. The truth is there isn't a simple category for what G.O.A.T. is. We are part barber shop, part men's spa, part family haircut store. We try to offer a range of services that we feel many men are looking for, from routine haircuts to straight shaves and beard trims, from mini-facials to ear/nose/brow waxing and scalp treatments. Our Athletic Spa menu, available only at select locations, offer even more services to help men look their best and feel great!
How do the memberships work?
BARBER & GROOMING MEMBERSHIPS - Sign up, then come as often as you need! It's that simple. Your membership is valid at all G.O.A.T. locations. You can cancel at anytime. See more by clicking the button below.
How are your memberships billed?
We offer annual and monthly auto-renewing memberships. Annual memberships are paid up front, 12 months at a time. Monthly memberships are paid monthly. When you sign up for a membership, we collect a credit or debit card and add it to our system.
Do you charge a fee if I don't show up for my appointment?
Yes. Please see this page for detailed information about this policy.
I have a question. What is the best way to contact someone?
Please email us at service@goathaircuts.com with any questions or concerns and we will get right back to you! (Tip: this isn't the best way to contact us about your appointment. For that, please call your store directly.)
Walk-ins or appointments?
Both! It's a scheduling challenge but we try to always have a couple of people available to take walk-ins at all times. During busy moments there may be a wait. You can also schedule appointments in advance. We recommend this as it is the best way to get your preferred barber at a time most convenient for you. You can do this in person, by phone, or online. Use this link below.
Who qualifies for the military discount?
This benefit is available to both ACTIVE and VETERANS of our armed forces! We love our military and first responders and offer a 20% discount EVERYDAY as a small gesture of gratitude for your service. We only ask that you present current ID proving you are actively military, police, fire or EMT or can present an Active Veterans ID card, or a DD214. Thank you for your service!
This benefit is reserved for the serviceman or servicewoman only and does not extend to their friends or family.
At this time our military discount is only available for our haircut & grooming services, and do not apply to our Athletic Spa services.
Do you hire barbers or stylists?
Some of both, actually. Many of people on our team are licensed as both barbers and cosmetologists, allowing them to perform all of our services. Anyone licensed as only one or the other are only allowed to perform the services for which they are currently licensed.
Are you hiring?
We are always looking for great people! Please visit our Careers page and get in touch if you think you're a good fit.
Are you a franchise?
Not at this time. All of our locations are company-owned.
Do you offer discounts?
Occasionally we circulate coupons, but we don't keep any at our stores. If you have a coupon, we will always honor it. Additionally we offer a permanent 20% off discount on all barber & grooming services and 10% off products for military (including veterans!), police, fire, and EMT. They are heroes and it's the least we can do. We only ask that you provide proof with ID. These benefits are for the servicemen only.
Do you only cut men's hair?
We specialize in cutting men's hair. This is what we train for and what we spend our time doing. However we always accept clients of any gender, age, race, or sexual orientation. Please understand that our skills are focused on men's hair. A surcharge is added to all hair shoulder length or longer, regardless of gender.
How do I cancel my membership?
Unlimited haircut memberships can be cancelled at anytime simply by sending an email to service@goathaircuts.com. The cancellation will be effective on the day the email is sent.
Do you provide refunds for unused memberships?
No, we don’t provide refunds for unused time. Our haircut memberships do not require a contract or commitment, and can be cancelled at any time without penalty. When a cancellation Is requested, it is cancelled effective as of the date of the request, but not earlier. Cancelations must be requested in writing by emailing service@goathaircuts.com and we will cancel it that day and reply with written conformation. Annual memberships are also not refundable or pro-rated.
Is my credit card information safe?
Yes. We do not store your credit card information at our stores or even in our computers. When we swipe your card to store it (for monthly membership billing) your information is stored by our PCI compliant merchant processing partner.
Do you guarantee your work?
We stand behind our work. If you are not satisfied with your haircut or grooming service, we will make it right!
Like any medical procedure, our Athletic Spa treatments do not guarantee specific results.