Questions, answered

Sort of, but not exactly. G.O.A.T. is part barber shop, part men's spa, part family haircut store. We offer routine haircuts, straight shaves and beard trims, mini facials, ear, nose and brow waxing, and scalp treatments. Our shops are family-friendly, clean and fun.

We strongly encourage appointments. We do our best to take walk-ins, but once a store's schedule fills up there may not be time to fit one in. Booking ahead is the best way to get your preferred barber at a time that suits you. Book online, in our app, by phone or in person.

Yes. When you book in the app or online, you can pick a specific barber, choose a male or female barber, or take whoever is available.

The G.O.A.T. app is the easiest way. You can also do it online in any browser, or text or call your store. Please give at least 24 hours' notice to avoid the late-cancellation fee.

Yes. Every G.O.A.T. location has easy parking and is ADA accessible.

Yes. If you can't make it, please cancel or reschedule at least 24 hours ahead. Missing an appointment, or cancelling with less than 24 hours' notice, is charged a $15 fee. Barbers hold that time just for you, and no-shows keep other guests from getting in.

Credit and debit cards, cash, Apple Pay and Google Pay.

Tipping isn't required, but it's customary and expected in our industry. You can tip in cash, by Venmo or on your card. As a rough guide, the longer the service, the bigger the tip.

Yes. Our shops carry premium products from Reuzel, Layrite, Jack Black and Duke Cannon. Ask your barber what will work best for your hair.

There's no minimum age. Kids just need to be able to sit on a booster seat in the chair on their own, without a parent holding them. The Apprentice Kids Cut is for kids 12 and under.

We offer a Grey Hair Treatment to blend grey, but not full color services. We can shave simple designs into short hair.

Yes. Call or text your store and book well in advance so the whole group can be seen at the same time. We don't host private events.

Yes. Gift cards and memberships work at every G.O.A.T. Haircuts location in Utah and Arizona.

We specialize in men's hair, and that's what we train for, but we welcome clients of any gender or age. A surcharge applies to hair shoulder length or longer.

Pick your cut and how often you come in: twice a month or weekly. Each membership payment adds credits to your account. Credits work at every G.O.A.T. Haircuts location in Utah and Arizona, roll over if you miss a visit, and can be shared with friends and with up to 4 family members on your membership. Members save 25–44% on every cut, depending on the plan and whether you pay monthly or annually.

Memberships auto-renew monthly or annually. Annual memberships are paid up front, 12 months at a time. We keep a credit or debit card on file, so memberships can't be paid in cash.

No. Each payment adds a set number of credits for your plan. Unused credits roll over, and if you run out, extra visits are discounted.

Each membership payment loads your account with credits, and a credit is used each time you get the cut on your plan. Credits roll over: miss a visit and they carry forward, so nothing goes to waste. Use them as fast or as slow as you like. If you run out before your next payment, extra visits are 25% off on twice-a-month plans and 33% off on weekly plans.

Yes, two ways. Treat a friend to a cut from your credits any time: just ask at the front desk and we'll move a credit to them. And add up to 4 family members to your membership, any time while it's active, so they can use your credits too.

Yes. Ask your barber at your next visit and they'll set one up with you in the shop, so your chair is always on the books. Recurring Appointments can't be set up online or in the app.

Yes. You can freeze for 1, 2 or 3 months, once per year, at no charge. It returns to active automatically. Retired legacy memberships can't be frozen.

Email service@goathaircuts.com. Monthly memberships can be cancelled any time with no penalty. Billing stops the day you email us, even if our reply comes the next day; if a charge goes through after that date, we refund it. Your membership benefits stay active until the end of the billing cycle you've already paid for. Unused credits stay on your account for 60 days after the membership ends, then expire.

Annual memberships are paid up front at a discount and aren't refundable, so they run for the full year once purchased. They renew automatically on your anniversary date unless you ask us not to: email service@goathaircuts.com any time before then to turn off auto-renewal. Monthly memberships have no contract and can be cancelled any time.

Membership pricing is discounted because it's paid ahead, so we aren't able to refund membership payments or unused credits. Your credits roll over, so a missed visit isn't lost, and if you'll be away for a while you can freeze your membership for free. You can cancel a monthly plan any time, effective the day you email us. And if a charge ever goes through after the day you asked to cancel, we'll refund it.

No. Costs rise every year, and we adjust both regular and membership pricing annually.

Active and veteran military, police, fire and EMT get 20% off haircut and grooming services every day. Show a current ID, veteran ID card or DD214. The discount is for the service member only, doesn't apply to Athletic Spa services, and can't be combined with membership discounts.

Members get 10% off products, and a guest who comes in with a member gets 10% off their service. We occasionally circulate coupons and always honor them. Military, police, fire and EMT also get 10% off products.

Yes. Every guest has a personal referral code in the G.O.A.T. app. When a friend who's new to G.O.A.T. uses your code as the promo code at checkout, their Executive haircut is free, and once their visit is complete you get a $10 credit. Codes and credits don't expire. How it works

Both. Many of our team are licensed as both barbers and cosmetologists. Team members only perform services they're licensed for.

We're always looking for great people. Visit our Careers page.

Not at this time. All of our locations are company-owned.

Email service@goathaircuts.com and we'll get right back to you. For anything about an appointment, call your store directly.

Yes. We don't store card details at our stores or on our computers. Cards on file are held by our PCI-compliant payment processor.